Scanning from Copiers -- Periodic Slowness/Service Interruption

Posted January 25th, 2013 at 9:45 am.

Over the last few days, scans made on the Ricoh copiers have been delayed in arriving to the destination network drives.   Scans are sometimes taking as long as an hour to appear.  We are actively pursuing the issues with the vendor, and are continuing to monitor the scanning server.  We recognize that at this time of year, these delays are especially frustrating and problematic.

If you attempt to open a PDF and receive an error that the file is already open by another user, the PDF has not yet been fully delivered but is currently being processed by the scanning server -- please wait several minutes and try again. If after an hour, your scan has still not arrived, please report the issue to the Help Desk -- they will need to know which copier, what card you used, and if you were scanning to a home directory or department drive.  This will help us pinpoint the issue.

If you have any questions, please feel free to contact the Help Desk.

Filed under: System Status by Amy Pearlman

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