Information Services Blog

'Announcements' Archive

Wireless Network: Unavailable 8/11 5-11pm

Posted July 22, 2014

The wireless network will be unavailable on Monday, August 11th from 5:00 p.m. until 11:00 p.m.  Information Services will be replacing networking hardware during this time. Contact the Help Desk with any questions, or 610-526-7440.

BIONIC Unavailable 8/6 5-11:30pm

Posted July 21, 2014

PeopleSoft will be unavailable on Wednesday, August 6th from 5:00 p.m. until 11:30 p.m. All BIONIC services will be unavailable to both Haverford and Bryn Mawr. Information Services will be performing necessary maintenance during this time. Please contact the Help Desk, 610-526-7440 or with any questions.

Telephone Service Interruption — 4am-6am, Thursday 7/17

Posted July 16, 2014

As previously posted, we have been experiencing off-campus telephone connectivity issues dating back to approximately the beginning of July. Verizon has replaced several pieces of equipment, but we are still regularly observing errors. We have exhausted the diagnostics that can be performed without disrupting service and need to move on to more invasive testing. Broadview [...]

Email & Calendar Maintenance: July account migration schedule

Posted July 16, 2014

Updated 7/16/14: A portion of the faculty and staff email accounts scheduled to migrate this morning were not successfully moved due to a very brief unplanned Zimbra outage between 4:09 a.m. and 4:15 a.m. All of the accounts that didn’t move this morning will be rescheduled for July 22nd (Monday evening/Tuesday morning) from midnight – [...]

File Storage Migration Complete, Restart Your College Computer

Posted July 13, 2014

Information Services has completed the weekend’s file migration ahead of schedule. If you did not shut down your College computer before 6:00 p.m. on Friday the 11th, you must restart your computer before accessing file shares. Not doing so may result in loss of data. You will now need to access your files from the [...]

Intermittent Phone System Issues

Posted July 12, 2014

At approximately 11:30am, we restarted the campus phone system.  When you arrive on campus Monday morning, you may find that you need to reset your phone before using it — if so, your phone will prompt you and provide instruction.  You may recall having done this previously after a phone interruption or power event. Following [...]

UPDATED: Email Interruption this Morning

Posted July 12, 2014

Update:  As of 9am we are completely operational and do not expect to experience further issues.  System admins will be following up with our vendor partners to assure that further issues of this type do not occur. _____ Email is currently unavailable for some community members this morning, since approximately 4am.  Administrators are currently working [...]

Reminders: File shares unavailable this weekend, email account migration schedule

Posted July 10, 2014

We’re writing to remind you of two significant IS projects that may affect your work this weekend and next week: File shares unavailable this weekend, moving to new location as of Monday 7/14 From 6:00 p.m. on Friday, July 11th until Monday morning, July 14th file shares will be unavailable. Information Services will be migrating [...]

Voicemail System Fully Restored

Posted July 9, 2014

As of approximately 4pm today, the Voicemail system is fully functional once again. You may recall from our earlier post that the voicemail system was damaged during a power event on Thursday, and then restored to only partial functionality due to a delay in the availability of replacement parts.  You may also have noticed in [...]

Email & Calendar Service Fully Restored

Posted July 7, 2014

Zimbra email and calendar service has been fully restored as of approximately 7:00 p.m. this evening. The issue was traced to the mechanism Zimbra uses to cache user data on the proxy server.  Thank you for your patience as we worked with the vendor to resolve this issue. Please contact the Help Desk with any [...]

Website launch delayed

Posted July 7, 2014

Update July 8, 2014: As the email issues have been resolved, we will be able to launch the website on the morning of Wednesday, July 9. How this affects you: Web stewards/Contribute users: Do not edit Bryn Mawr template pages during the morning of Wednesday, July 9, as the process of changing styles may disrupt your [...]

Email & Calendar Access Issues (“502 Bad Gateway” error)

Posted July 7, 2014

Many community members are currently experiencing issues connecting to or performing some functions in Webmail. The access issue has been intermittent over the last couple of days and presents itself as a “502 Bad Gateway” error in the browser window.  Some people have still been able to access their email from a mobile device.  If [...]

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