Information Services Blog

'Announcements' Archive

Network File Storage: Unavailable 8/1 6:30-7pm

Posted July 24, 2014

Network file storage (H: and S: drives) will be unavailable on Friday, August 1st from 6:30 p.m. – 7:00 p.m.  Information Services will be upgrading memory during this time. Please be sure to save and close any files on these drives that you are using prior to 6:30 p.m. to avoid losing data. Contact the [...]

Printer Supplies and Service

Posted July 24, 2014

As of Monday 7/28, please purchase all laser printer toner from Office Technologies.  You will find Office Technologies toner in E-Market and you can purchase it normally; purchasing this toner will entitle College printers to free service calls and will cover the cost of routine repairs and maintenance.  Please note that if you do purchase [...]

Recent Email Scam Addressed to “Zimbra User”

Posted July 23, 2014

Good morning, It has come to our attention that many of our community members received a message last evening or this morning appearing to be from with the subject line “Last Notification!”  Because we have been doing some maintenance on our email this month, some community members have been tempted to believe this is [...]

Wireless Network: Unavailable 8/11 5-11pm

Posted July 22, 2014

The wireless network will be unavailable on Monday, August 11th from 5:00 p.m. until 11:00 p.m.  Information Services will be replacing networking hardware during this time. Contact the Help Desk with any questions, or 610-526-7440.

BIONIC Unavailable 8/6 5-11:30pm

Posted July 21, 2014

PeopleSoft will be unavailable on Wednesday, August 6th from 5:00 p.m. until 11:30 p.m. All BIONIC services will be unavailable to both Haverford and Bryn Mawr. Information Services will be performing necessary maintenance during this time. Please contact the Help Desk, 610-526-7440 or with any questions.

Telephone Service Interruption — 4am-6am, Thursday 7/17

Posted July 16, 2014

As previously posted, we have been experiencing off-campus telephone connectivity issues dating back to approximately the beginning of July. Verizon has replaced several pieces of equipment, but we are still regularly observing errors. We have exhausted the diagnostics that can be performed without disrupting service and need to move on to more invasive testing. Broadview [...]

Email & Calendar Maintenance: July account migration schedule

Posted July 16, 2014

Updated 7/16/14: A portion of the faculty and staff email accounts scheduled to migrate this morning were not successfully moved due to a very brief unplanned Zimbra outage between 4:09 a.m. and 4:15 a.m. All of the accounts that didn’t move this morning will be rescheduled for July 22nd (Monday evening/Tuesday morning) from midnight – [...]

File Storage Migration Complete, Restart Your College Computer

Posted July 13, 2014

Information Services has completed the weekend’s file migration ahead of schedule. If you did not shut down your College computer before 6:00 p.m. on Friday the 11th, you must restart your computer before accessing file shares. Not doing so may result in loss of data. You will now need to access your files from the [...]

Intermittent Phone System Issues

Posted July 12, 2014

At approximately 11:30am, we restarted the campus phone system.  When you arrive on campus Monday morning, you may find that you need to reset your phone before using it — if so, your phone will prompt you and provide instruction.  You may recall having done this previously after a phone interruption or power event. Following [...]

UPDATED: Email Interruption this Morning

Posted July 12, 2014

Update:  As of 9am we are completely operational and do not expect to experience further issues.  System admins will be following up with our vendor partners to assure that further issues of this type do not occur. _____ Email is currently unavailable for some community members this morning, since approximately 4am.  Administrators are currently working [...]

Reminders: File shares unavailable this weekend, email account migration schedule

Posted July 10, 2014

We’re writing to remind you of two significant IS projects that may affect your work this weekend and next week: File shares unavailable this weekend, moving to new location as of Monday 7/14 From 6:00 p.m. on Friday, July 11th until Monday morning, July 14th file shares will be unavailable. Information Services will be migrating [...]

Voicemail System Fully Restored

Posted July 9, 2014

As of approximately 4pm today, the Voicemail system is fully functional once again. You may recall from our earlier post that the voicemail system was damaged during a power event on Thursday, and then restored to only partial functionality due to a delay in the availability of replacement parts.  You may also have noticed in [...]

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