Bryn Mawr College

Dear Members of the Bryn Mawr College Community, This is the third message from Information Services this summer detailing significant changes to our services and staffing patterns for the 2009-2010 academic year. This message details changes to Information Services resources and staffing affecting: Anyone who uses the Help Desk Anyone who uses Computing Labs on campus Help Desk Relocating to Canaday First Floor By the end of this summer, the Help Desk will move to Canaday's first floor.  Walk-up help will be available at the marble desk immediately to the right when you enter the building.  Telephone and email help will remain unchanged. Additions to Help Desk ... Read more»

Dear Members of the Bryn Mawr College Community, This is the second message from Information Services this summer detailing significant changes to our services and staffing patterns for the 2009-2010 academic year. This message details changes to policy and procedures affecting: Faculty placing materials on reserve Students checking out reserve materials Students with carrels in Canaday Anyone who borrows library materials Book and Video Reserves in Canaday Faculty: Effective immediately, Canaday Library will accept requests for reserve materials via an online form only.  The forms can be found here: Request Book reserves in Canaday: https://brynmawr.wufoo.com/forms/book-reserve-request/ Request Video reserves in Canaday: https://brynmawr.wufoo.com/forms/video-reserve-request/ All Canaday ... Read more»

Dear Members of the Bryn Mawr College Community, Information Services will be making significant changes to our services and staffing patterns for the 2009-2010 academic year. Some of these changes will affect you more directly than others. Many of these changes respond to two primary factors: 1) recommendations that you have given us in surveys for an easier-to-navigate organization with more unmediated services and, 2) the need to provide service in a more resource-constrained environment. Over the course of the summer you will receive a series of emails detailing: Library Circulation & Reserves Submitting reserve requests online Open reserve shelves Self check-out The Help Desk & Guild Computer ... Read more»

Bryn Mawr Blogs and Forums will be unavailable on Friday evening beginning at 6:00 PM for a scheduled migration to a new server. This includes all "blogs.brynmawr.edu" and "forums.brynmawr.edu" pages. This migration has been tested, and based on the results of that test, we expect the outage to last less than 30 minutes. If you have any questions or concerns about this outage, please direct them to the Help Desk (x7440 or help@brynmawr.edu). Thanks, Andrew Lacey Web Applications and Systems Administrator alacey@brynmawr.edu 610-526-5630

Our Zimbra update was completed successfully at 9pm this evening.

From: Janet Scannell Shortly, Information Services will begin managing the updates that all college-owned computers receive to their Windows XP or Macintosh operating systems. Updates will be tested in advance and then distributed overnight. This process will be piloted in April and May and will begin campus-wide starting in June. Below is a summary of points of interest. If you want more detail about this change please visit: http://www.brynmawr.edu/computing/WorkstationMaintenance.shtml For Desktop Users: This will affect both Mac and Windows computers. Patching your computer software will require a reboot. If a machine is on the network it will be ... Read more»

The College Voicemail system has encountered a serious hardware problem will be unavailable until further notice.  Some phones may still have a red voicemail light, but the voicemail system is unreachable from both on- and off- campus. At this time, we do not have an expectation as to when service will be restored. This outage does not effect cellular phones or cell phone voicemail. Amy Pearlman Head of Support Services for David Bertagni Head of Networking and Telecommunications

Please note: The test listed below has been suspended based on good response from the community and further analysis of our systems, allowing us to more accurately pinpoint affected individuals. The date of the change has been modified to allow us to successfully reach the affected individuals and prepare them; a new date will be announced later this week. --AP 2/17 On February 18, 2009 at 5pm, the POP protocol will be deactivated on the College email server. Additionally, we will be adding security for those using the IMAP protocol. This will necessitate changes for ... Read more»

Some folks have noticed that when reading a message in the preview pane (the area which displays the message below the message list), it is no longer immediately marked as read. In the new version of the Communication Center software, there is a new preference which allows you to delay the message being marked "Read" for a few seconds.  This preference is on by default and set to 5 seconds.  This is so that if you are navigating quickly from message to message without reading, the messages are not marked read by accident. You can modify this setting by going to your ... Read more»

On Friday evening, the Bryn Mawr Communication Center (a.k.a Webmail or Zimbra) underwent its first upgrade since it was installed in June. If you have logged into the Communication Center, you have probably noticed that it doesn't look very different.  This upgrade did not change the "look and feel" very much; the purpose of this upgrade was to correct some "bugs" that folks had reported, and also to make some new and improved features available to you.  In the time we have been using the Communication Center, we have received feedback and feature requests from many in ... Read more»

As you may have been hearing around campus and/or seeing in your own email, we have been receiving a number of emails claiming to be from Computing which ask for your username and password.  Some of them also ask for other personal information.  These are known as Phishing scams. What is Phishing? Phishing is a type of identity scam, typically in email, which attempts to collect some type of personal information in order to gain access to your accounts, financials, personal data, or other pieces of your identity.  The word is a play on "fishing" because the spammers are fishing for ... Read more»

About the Program: Every year Information Services upgrades some of the College-owned computers being used across the campus. Of these computers, those that are four years old are typically reassigned to less intensive uses (e.g. for student workers), or they are scavenged for parts. Whatever computers remained were previously donated to charity; those machines have been made available to Bryn Mawr staff and faculty through a two-year pilot program (we are in the second year).  Priority is given to community members who do not currently own a ... Read more»