Information Services Blog

Archive for the 'Email' Category

I used to use “Resend” or “Edit as New” all the time! How do I do this?

Posted June 17, 2008
If you select a message in your message list, you can then right-click on it and choose "Edit".  It will automtically set the sender as you, but will not add any forwarding headers, etc. This is also considered the best way in the new Webmail to create "Templates" (you may have previously used Stationary to do this).

I’m off campus and/or on a slower computer and the new Webmail isn’t loading completely. What do I do?

Posted June 17, 2008
On the login screen, there is a dropdown entitled "Which version would you like to use?" It usually says "default". If you are having trouble, choose "Standard" from this dropdown. What you will get is a slightly simplified version of the interface which will perform better on older computers or slower connections. Also, if you are using a computer with an older version of your browser (IE, Firefox, Safari, etc.), try updating your browser version. If you are unsure how to do this, feel free to call the Help Desk (x7440)for more information. The Communication Center supports Microsoft ... Read more»

FAQ - Where’s my address book?

Posted June 10, 2008
Several folks have noted that their contacts are not immediately showing up in the new Communication Center. Unfortunately, address books (much like locally stored email) can't be automatically imported from your mail client.  Even if your mail is stored on the server, your address book is not. If you are a faculty or staff member with a College computer, we'll help out with this (and your locally stored email) when we come around to do your desktop transition (see http://www.brynmawr.edu/is/isir/understanding.shtml to learn more). If you're using a personal computer, or you need this in the Web client sooner than your transition date, ... Read more»

FAQ - Tags - I am looking at a list of tagged items, but cannot get back to the complete list

Posted June 9, 2008
The way to get back to the whole list of items is to click the "refresh" button on the Zimbra toolbar.

FAQ - Eudora - I had my password saved in Eudora and now I can’t access the new server.

Posted June 9, 2008
In order to fix this, you will need to get rid of your old saved password.  If the following does not work, please call the Help Desk at x7440, a technician may need to see you. To change your stored password in Eudora (most versions) on a Windows PC: Launch the Eudora application Select the Tools menu and choose Options from the list Click the Checking Mail icon on the left side of the Options window Uncheck the Save password option and click the OK button Quit Eudora Launch Eudora again Click the Check Mail icon Type in your new password and click OK Select the Tools menu ... Read more»

FAQ - I only see 25 messages in my Inbox. Where is my mail?

Posted June 9, 2008
By default, Zimbra will show you only 25 messages at a time.  In the upper right-hand corner, you will see a n indicator of total number of messages (i.e. 1-25 of 500).  The arrows here will allow you to navigate to see more messages, or you can use the search bar at the top to quickly search your email. Tip:  In Preferences, on the Mail tab, you can change how many messages you see at one time (up to 100).  Be sure to click Save to make this change.

Monday Morning Reminder: email and Virtual will be using the new College password

Posted June 6, 2008
-- our new integrated Communication Center is be available at http://webmail.brynmawr.edu -- Meeting Maker will be unavailable and calendaring will be done in the Communication Center -- you will need to reset your password for use in webmail or any mail client -- this new "College password" will be used for Virtual Bryn Mawr and a few other logins. Go to https://password.brynmawr.edu for info on how to obtain and change this new password. -- some users will see a *one-time* duplication of emails stored on the server -- those who edit web pages will ... Read more»

FAQ - How do I make an icon on my desktop for the new Communication Center?

Posted June 6, 2008
For Windows: Right-click on your desktop. Move your mouse over "New" until additional options appear and choose "Shortcut". When asked for a location, type "http://webmail.brynmawr.edu" (without the quotes) and click Next. Type a name for the shortcut -- we suggest "Communication Center". Click Finish. Look for this icon on your desktop and double-click to access the Communication Center. For the Mac: Open Firefox or Safari and navigate to http://webmail.brynmawr.edu In your address bar, you will see a small icon to the left of the address (it will look like a Bryn Mawr lantern).  Click this icon and drag it outside the browser window, onto your desktop. Once the link exists ... Read more»

FAQ - What will happen to email sent to me June 6-9?

Posted June 6, 2008
Good news!  You will not miss messages because of this outage. All mail sent to Bryn Mawr during this weekend will be held for us by our anti-spam provider until our servers are back up and running, at which time, all mail will be sent directly to our new email server.

Discussion of New Email/Calendar

Posted June 6, 2008
Post a comment or question here, and share your views with IS folks and other community members. Please note:  if you need to report a problem, please contact the Help Desk(x7440, help@brynmawr.edu)  -- this forum is a great place to share your views, but you will receive much more effective and immediate assistance with specific problems by contacting us directly.

HELP!

Posted June 6, 2008
If you're having trouble with the new Communication Center, Information Services will have a Support and Demonstration Center set up in the lounge of Campus Center all day Monday June 9 and Tuesday June 10. Stop by for tips and tricks, help getting started, or support in doing specific tasks. Snacks and beverages will be on hand. All are welcome!
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