Information Services Blog

Please take a look at our PDA FAQ document.  Our new Communications Center has some wonderful new features for mobile users, but does require some changes.

If you have reviewed this FAQ and determined you have an applicable device, call in to x7440 to obtain setup instructions, or request an appointment with a technician to assist you.

Filed under: FAQ | No Comments »

The way to get back to the whole list of items is to click the “refresh” button on the Zimbra toolbar.

Filed under: Calendar, Email, FAQ | No Comments »

In order to fix this, you will need to get rid of your old saved password.  If the following does not work, please call the Help Desk at x7440, a technician may need to see you.

To change your stored password in Eudora (most versions) on a Windows PC:

1. Launch the Eudora application
2. Select the Tools menu and choose Options from the list
3. Click the Checking Mail icon on the left side of the Options window
4. Uncheck the Save password option and click the OK button
5. Quit Eudora
6. Launch Eudora again
7. Click the Check Mail icon
8. Type in your new password and click OK
9. Select the Tools menu and choose Options from the list
10. Click the Checking Mail icon on the left side of the Options window
11. Click OK

To change your stored password in Eudora (most versions) on an OS X Mac:

1. Launch the Eudora application
2. Select the Special menu and choose Settings from the list
3. In the column the left side of the Settings window, click the Checking Mail icon
4. Uncheck the Save password option and click OK
5. Quit Eudora
6. Launch Eudora again
7. Click the Check Mail icon. You will be prompted to type in your new password. Type your password and click OK.
8. Select the Special menu and choose Settings from the list
9. In the column the left side of the Settings window, click the Checking Mail icon
10. Recheck the Save password option and click OK

Filed under: Email, FAQ | No Comments »

By default, Zimbra will show you only 25 messages at a time.  In the upper right-hand corner, you will see a n indicator of total number of messages (i.e. 1-25 of 500).  The arrows here will allow you to navigate to see more messages, or you can use the search bar at the top to quickly search your email.

Tip:  In Preferences, on the Mail tab, you can change how many messages you see at one time (up to 100).  Be sure to click Save to make this change.

Filed under: Email, FAQ | No Comments »

– our new integrated Communication Center is be available at http://webmail.brynmawr.edu

– Meeting Maker will be unavailable and calendaring will be done in the Communication Center

– you will need to reset your password for use in webmail or any mail client — this new “College password” will be used for Virtual Bryn Mawr and a few other logins. Go to https://password.brynmawr.edu for info on how to obtain and change this new password.

– some users will see a *one-time* duplication of emails stored on the server — those who edit web pages will need to change their settings

– those who store files on “ada” will need to change their settings

– you can come to the Campus Center from 9-5 on Monday or Tuesday for support in learning how to use the new system.

Learn more about the systems by exploring this blog site and visiting www.brynmawr.edu/is/isir. You’ll find Frequently Asked Questions, links to documentation, and other helpful tips.

That’s it! Eudora, Thunderbird, Outlook users: you’ll still be able to view your email in familiar systems until your department goes through phase 2 of the transition. But try out the new Webmail anyway. You might never go back.

Remember that you’re welcome to visit our mobile education stations in the Campus Center on Monday and Tuesday or to contact the Help Desk (help@brynmawr.edu or x7440).

We appreciate your patience and the numerous supportive comments we’ve received.

Filed under: Calendar, Community Update, Email, FAQ, New Systems, Passwords, Web Editing | 1 Comment »

For Windows:

1. Right-click on your desktop.
2. Move your mouse over “New” until additional options appear and choose “Shortcut”.
3. When asked for a location, type “http://webmail.brynmawr.edu” (without the quotes) and click Next.
4. Type a name for the shortcut — we suggest “Communication Center”.
5. Click Finish.
6. Look for this icon on your desktop and double-click to access the Communication Center.

For the Mac:

1. Open Firefox or Safari and navigate to http://webmail.brynmawr.edu
2. In your address bar, you will see a small icon to the left of the address (it will look like a Bryn Mawr lantern).  Click this icon and drag it outside the browser window, onto your desktop.
3. Once the link exists on the Desktop, it can be moved to the righthand side of your dock (nearest the Trash) if you so desire.

Filed under: Calendar, Email, FAQ, New Systems | No Comments »

Good news!  You will not miss messages because of this outage.

All mail sent to Bryn Mawr during this weekend will be held for us by our anti-spam provider until our servers are back up and running, at which time, all mail will be sent directly to our new email server.

Filed under: Email, FAQ | No Comments »

Post a comment or question here, and share your views with IS folks and other community members.

Please note:  if you need to report a problem, please contact the Help Desk(x7440, help@brynmawr.edu)  — this forum is a great place to share your views, but you will receive much more effective and immediate assistance with specific problems by contacting us directly.

Filed under: Calendar, Community Update, Email, New Systems | 14 Comments »

If you’re having trouble with the new Communication Center, Information Services will have a Support and Demonstration Center set up in the lounge of Campus Center all day Monday June 9 and Tuesday June 10. Stop by for tips and tricks, help getting started, or support in doing specific tasks. Snacks and beverages will be on hand.

All are welcome!

Filed under: Calendar, Community Update, Email, New Systems | No Comments »

Note to everyone editing websites accessed via ada.brynmawr.edu:

The “server” name you use to connect to your site needs to be changed from from “ada.brynmawr.edu” to “bascom.brynmawr.edu”. Your password will be your current email/ada password (after June 6th your “web-only” password).

This change is needed whether you edit with Contribute, sftp, ssh, or a different application such as Dreamweaver and regardless of “new” or “old” design. You can make this change effective immediately (and will need to after Friday at 5pm).

The silver lining is that we think this might eliminate the random “loss” of permission to edit a file that happens unpredictably at the moment.

If you want more support on this change, please look for the web document coming soon to http://www.brynmawr.edu/is/isir/ or come to training on Friday, June 6th or June 13th from 9:30-11am. RSVP to Darla Attardi (dattardi@brynmawr.edu).

In case you’re curious, this change is necessary because ada.brynmawr.edu is currently used to connect web editors to the actual webserver bascom.brynmawr.edu. The new “ada” email server will no longer be used for this purpose, hence the need for website editors/administrators to connect directly to bascom.

Filed under: IS News, Infrastructure Review, New Systems, Web Editing | No Comments »

The password site http://password.brynmawr.edu referenced in several recent posts and Quick Tips is now available from off campus. Apologies to those denied access earlier. You may now access the site and set up your reset questions. Comments welcome.

Filed under: Infrastructure Review, New Systems, Passwords | No Comments »

Information Services will be offering two orientation sessions on using the new email and calendaring Communications Center on the web. Come and test drive the new system in a supportive, informal atmosphere.

Monday June 2, 11am-12:30pm

Tuesday June 3, 3pm-4:30pm

Please rsvp your attendance at either session with Eileen Cassidy, ecasssidy@brynmawr.edu, x7443

Filed under: Community Update, Infrastructure Review, New Systems | No Comments »